The ultimate objective of the policy reforms is to transform CWSA into a Utility Organization, having direct responsibility for the provision and management of small towns piped water supply systems whilst providing point water systems (boreholes fitted with hand pumps), in collaboration with the MMDAs. This is to ensure the delivery of quality, reliable and affordable water services to rural communities and small towns on a sustainable basis.

The specific objectives of the reforms are as follows:

1. Professionalize the operation and management of piped water systems.
2. Improve on the operational efficiency of water systems.
3. Mobilize revenue from water system management for maintenance, expansion and construction of new facilities.
4. Increase water access towards meeting Sustainable Development Goal (SDG) 6.
5. Create decent jobs for unemployed water management professionals.
6. Apply appropriate technology to reduce non-revenue water.
7. Adopt state-of-the-art technology to address water quality challenges.
8. Create a support mechanism for sustained operation and maintenance of point water systems
9. Improve access to Sanitation and Hygiene Services to maximize health benefits.