As a public sector organization, the Community Water and Sanitation Agency, operates under the policy direction of the Ministry of Sanitation and Water Resource. The Agency is governed by a nine-member Board of Directors, including the Chief Executive, with the oversight responsibility of policy formulation and ensuring the implementation of the functions of the Agency. CWSA is headed by a Chief Executive who is responsible for the overall organization and management of the Agency. The Chief Executive is assisted by twenty-one (21) directors, who together constitute management. Five (5) out of the twenty-one (21) directors are positioned at the head office, heading the departments of Planning and Investments, Administration and Human Resources, Engineering Services, Legal Affairs and Finance. The remaining sixteen (16) directors head the regional offices of the Agency.
CWSA is made up of a head office in Accra and regional offices in all sixteen (16) regions of Ghana. The current reform has occasioned the establishment of one hundred and seventy‑nine (179) water system offices across the sixteen (16) regions of Ghana. As more pipe water systems are handed over by the communities to CWSA, the Agency’s structural setup will expand.
CWSA collaborates with other organizations within the water sector to ensure efficient delivery of sustainable water and related sanitation, and hygiene promotion services. These include the Water Resources Commission, Water Research Institute, Ghana Water Company Ltd, the Ministries of Health, Education, Finance and Economic Planning, Local Government, Ghana Standards Authority, the Environmental Protection Authority, External Support Agencies, Partner Organisations (consultants, contractors), NGOs, the District Assemblies and the Beneficiary Communities.