On Thursday May 24, 2018, the Community Water and Sanitation Agency(CWSA) made history when the Head Office signed its maiden Performance Contracts with the ten Regional Offices for the year 2018. All ten regional offices had prior to the signing developed their performance indicators for the year 2018 which they negotiated with Management and the Board at the Head Office. The regions’ performance appraisal at the end of the contract period, will be based on three broad areas namely: Income and Expenditure Indicators, Administrative and Management Indicators, Technical and Operational Indicators. Regions will then be ranked according to their performance and rewarded accordingly.